Welcome Guide

Upachaya Snorkel Excursion

Your tour with Upachaya starts as soon as all guests are gathered with the driver. You will be back at your port approximately four hours later. Our tours are scheduled to coincide with the cruise ship schedules so you will be returned with ample time to board your ship.

Please note Roatan is on CST and therefore does not follow Daylight Savings Time.


FOLLOW THE INSTRUCTIONS BELOW FOR PICK UP BASED ON WHICH CRUISE PORT YOU ARE ARRIVING.

COXEN HOLE PORT – Port of Roatan

Once the ship arrives in port, please exit the ship as quickly as possible and proceed to meet the driver. As you exit the ship, or exit the tender, stay to the left or West end of the port and follow the water’s edge to Gate 7  Pedestrian/Independent Tours (the sign is only visible from the outside, but once out you will know you are in the right place).  Our greeter will be waiting for you across the street with a sign that says Upachaya Snorkel / Kayak Tour and he will have your name on our schedule. Please do not accept rides from anyone else.  Once everyone is gathered, you will then walk 2 short blocks to get on the bus for Upachaya. Your tour will start then and you will be returned to your ship approximately four hours later.

MAHOGANY BAY PORT*

Once your ship arrives in port at Mahogany Bay*, please exit the ship as quickly as possible and proceed to meet the driver.  Please be advised that Carnival Cruise lines (Carnival Cruise lines owns the port you will be arriving in) is making it particularly challenging for cruise patrons to meet their Independent Tour Operators.  They have no signage indicating where the Independent Tour buses are located, nor do they offer any assistance at Customer Service or from any of the staff.

With that in mind, please follow these directions to find the Independent Tour buses. As you walk up the ramp from the Duty Free store you will see a Pavilion with a breeze-way slightly to your left in the center of the complex.  Walk through this breeze-way and you will see the taxi parking lot on your left.  Once there follow the road left and up a hill, through the gates, down the hill and as you come to the crest of the hill you will see on the right hand side the Independent Tour Parking Lot. It is approximately 1000 feet from the exit of the Duty Free shop to the bus parking lot.

Our bus driver will have a sign that says Upachaya Snorkel / Kayak Tour and he will have your name on our schedule. Please do not accept rides from anyone else.  Once all the guests are gathered, you will be transported to Upachaya.


There may be times where we have some winds and rough seas around Roatan. Be aware that the cruise ship docks are both on the south side of the island. Upachaya and your excursion locations are located on the north side. Conditions here can be very different from what you see from your ship. We are also protected by the barrier reef on the north side. If you have any questions about whether we are running your tour or not please meet the driver and talk to him. Should you decide not to participate on the day of your excursion and we are still running your tour you will not receive a refund.


If any changes occur prior to your visit, you will be informed directly. If you have further questions or concerns please email or call 011-504-3309-7615. We look forward to meeting you to provide a fun experience and leave you with fond memories of Roatan.

See you soon,
Barb Wastart
owner
e: upachaya.roatan@gmail.com
p: 011-504-3309-7615

 

* Please note, Holland America, Princess Cruise Lines, Carnival Cruises, Seabourn Cruises, Regent Seven Seas Cruises, and Costa Atlantica all dock at Mahogany Bay, the Carnival Cruise Line Port. However, if there are unscheduled changes and your ship comes into dock at the Coxen Hole Port, we will meet you across the street from Gate 7, the Pedestrian Gate.